PRIVACY POLICY
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through henriettew.bigcartel.com or its related sites and services.
Your privacy matters to me and your information is used only for shipping your order or contacting you in the event of a problem. This shop uses SSL which provides a layer of security when you enter your info at checkout. Payments are processed by Paypal or Stripe.
This Privacy Policy does not apply to the practices of third parties that I do not own or control.
Information I Collect
To fulfill your order, you must provide me with certain information, such as your name, email address, postal billing address, shipping address, payment information (including credit card numers), and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law:
Your Name and Adress will be written on the invoice. By law I am bound to keep these invoices for 7 years, for financial controls.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
I share your Personal Information with third parties to help me use your Personal Information, as described above. For example, I use bigcartel to power my online store--you can read more about how bigcartel uses your Personal Information here: https://www.bigcartel.com/resources/help/article/privacy-policy.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for 7 years.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to my processing of some of your information based on my legitimate interests. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
Cookies
The website uses so-called cookies. These are small text files that are stored on your end device with the help of the browser. with the help of the browser. They do not cause any damage. I use cookies to make my offer user-friendly. They allow me to display the items stored in your shopping cart.
If you do not wish this, you can set up your browser in such a way that it informs you about the setting of cookies and you allow this only in individual cases.
If you disable cookies, the functionality of the website may be limited.
Web analytics tools
This website uses the service "Google Analytics", which is provided by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA) to analyse the usage of the website by its visitors. The service uses "cookies" - text files that are stored on your device. The information collected by the cookies is usually sent to a Google server in the USA and stored there.
Google Inc. evaluates the use of the website and the website activity and provides services related to the use of the Internet services.
You have the option of preventing the cookie from being stored on your device device by making the appropriate settings in your browser. It is not guaranteed that you can access all functions of this website without restrictions if your browser does not allow cookies.
Furthermore, you can use a browser plugin to prevent the information collected by cookies (including your IP address) to the Google Inc. and used by Google Inc. The following link will lead you to the corresponding plugin: https://tools.google.com/dlpage/gaoptout?hl=de
Here you can find more information about the use of data by Google Inc.: https://support.google.com/analytics/answer/6004245?hl=de
Changes
I may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
How to Contact Me
For purposes of EU data protection law, I, Henriette Wiltschek, am the data controller of your personal information. If you have any questions or concerns, you may contact me at henriette.wiltschek[at]gmx[dot]at.
last change: 16th of october, 2023